Morocco World News
Morocco World News
December 22, 2011
I follow the open letter that I sent to Mr Pierre Voillery, Consul General of France in Casablanca on December 17, 2011, letter, where I expressed my outrage at the of derogatory behavior of agents of the consular service in charge of visas.
First of all, I want to thank all those who have read and relayed this letter as well as those who have shared their experiences. The reactions were numerous and immediate. This shows that my case is not isolated and is not limited only to the service of visas. It has also given us the opportunity to raise other problems on the different issues that I mentioned.
The answer from the French consulate in Casablanca was not late in coming. It represents a laudable start, and a strong signal that the message has been heard. I was indeed contacted by Madame.Consul General Deputy, Evelyne Sengsuwan, who received me by being willing to listen and with courtesy. I reiterated that the purpose of my open letter was not for the result or the internal process of treatment for considering visa applications, but focused exclusively on the reception, the quality of service and the interaction of some of the agents of the visa department with the public.
I thank the consulate for its rapid reaction. I am not sure that other administrations would have taken the time to contact me or even to receive me so quickly.
Ms. Sengsuwan has strongly expressed hers regrets for the inappropriate behavior of some of the agents. She explained to me that the quality of service of the processing of visas will figure among the areas for improvement of the consular service. Closer attention will be paid with respect to the reception and the interaction with the public, she communicated.
For my part, I strongly hope that these positive changes will be able to be put into practice in the very near future, and that the visa office of the French consulate in Casablanca will become a model of excellence where all stakeholders feel valued.
Finally, I find it very sad that it had to come to the discrediting of the consulate by an open letter to the Consul General in order for him to address this situation. We should keep a watchful eye to ensure that the promises of the consulate are translated into concrete actions.
Translated by Admou Allal and edited by Benjamin Villanti
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