Rabat - The Moroccan community living in the USA has created a Facebook group calling for boycotting the national Moroccan airline, Royal Air Maroc (RAM).
Rabat – The Moroccan community living in the USA has created a Facebook group calling for boycotting the national Moroccan airline, Royal Air Maroc (RAM).
A Royal Air Maroc flight, scheduled to depart New York on Thursday, July 18, was delayed for 36 hours leaving travelers who had planned to celebrate Eid al-Fitr in Morocco with their families stranded and with no other choice but to spend their holiday at John F. Kennedy International Airport. The delay affected the schedules of all other flights on the Casablanca-New York route. The incident has caused a public outcry and prompted Moroccans living abroad to denounce the “unprofessionalism of the airline company.”
“The way in which RAM abuses people is really sad,” quipped Adam Almaghribi, a Moroccan living in New York.
In addition to denouncing the repeated delays by RAM, the group denounced its “terrible services, lost luggage, total indifference, poor service and extremely expensive prices.”
For its part, the Royal Air Maroc mentioned a “technical problem,” as a cause for the Thursday incident.
Speaking to Yabiladi, on condition of anonymity, an official at the company said that such problems are “very common in air transport, especially during peak periods.”
The official added that “any company may be subject to such problem. When it occurred, we tried to address it. But when we saw it was going to take time, we got another plane.”
The company posted a statement on Twitter apologizing “for any inconvenience suffered by the passengers,” adding that the company “had taken care of all passengers including accommodation, food and other needs.”
