Casablanca - Morocco’s Ministry of Tourism has launched regulatory reform in the tourist guide service and supports the mandate for all licensed tourist guides to attend ongoing training.
Casablanca – Morocco’s Ministry of Tourism has launched regulatory reform in the tourist guide service and supports the mandate for all licensed tourist guides to attend ongoing training.
The initiative, launched by Morocco’s National Tourism Office (ONMT), aims at enhancing the quality of tour guide service and tourist support as well as emphasizing the importance of both in the tourism sector.
According to Law No. 05-12 and its implementation regulating the profession of tourist guides, the renewal of working documents of tourist guides is subject, among other things, to enrollment in training.
In an environment of constant changes, the guides face several challenges through delivering high quality and competitive services and contributing to sustaining the dynamism of tourism in their region and country.
Accordingly, in order to complete the initial training, and to enroll in a continuous improvement dynamic and be in tune with international standards in their field, the new amendment makes it necessary for tourist guides to get additional yearly training, with the purpose of updating their knowledge and skills.
These training sessions will ensure that the guides overcome any crucial shortcomings. Thereby, there will be two types of trainings designed: the “Guide of Cities and Tourist Circuits” and “Guides of Natural Spaces.”
To this end, the Ministry of Tourism, in collaboration with the Regional Associations of Tourist Guides, will organize continuous training sessions for tourist guides beginning on October 4, 2016.
For guides in cities and tourist circuits, the training will focus on “the methodology and techniques of oral heritage mediation.” The challenge is to put the human relationship at the heart of business by fostering a strong sense of hospitality and building life skills, interpersonal skills, openness, basic general culture, and a more positive sense of duty.
As for guides of natural areas, training will focus on “first aid.” The aim is to remind the guides of the techniques of first aid and emergency care, and to spread within the profession a culture of prevention that can contribute to avoiding potential casualties, accidents, or major disasters, thanks to the knowledge of first aid and assistance to victims.
This accelerated training course, lasting two days, will be supervised by recognized trainers and concluded by a training certificate.