Intelcia Opens New Sites in Madagascar and Mauritius

Rabat – The CEO of Moroccan-based Intelcia Group, Karim Bernoussi, and the director general of the group, Youssef El Aoufir, inaugurated multiple call centers with members of the Direction Committee Intelcia Group in Antananarivo, Madagascar, on Tuesday March 20. The Minister of Posts, Telecommunications and Digital Development; the Minister of Employment, Technical Education and Vocational Education; and the Minister of Industry and Private Sector Development were all in attendance, in addition to the Ambassador of Morocco, Mr. Mohamed Benjilani.

This operation is part of Intelcia’s strategy to expand its activities in Africa and the Indian Ocean–namely, in Cameroon, Senegal, and the Ivory Coast–in parallel with its central development in France and Morocco. This move will create more than 2,600 jobs, spread over 1,500 positions in Madagascar and 1,100 positions in Mauritius, representing the entry of the first customer service company in the two countries.

The outsourcing sites of Outremer Telecom Mauritius and Madagascar will be upgraded to meet the group’s requirements in terms of infrastructure, signage, and workspace.

The integration of the 2,600 current employees in Madagascar and Mauritius into the Intelcia teams will enable them to benefit from the group’s social approach, which is based on transparency and commitment to its employees and all of its customers. The group is also committed to create opportunities and careers that encourage diversity and equal opportunities.

Intelcia Group, with more than 11,000 employees worldwide, gathers 25 sites spread over eight countries, namely, France, Morocco, Cameroon, the Ivory Coast, and Portugal (in process of opening), in addition to Madagascar and Mauritius.

Since the group’s joint-capital merge with Altice, Intelcia has accelerated its development at the international level with ambition of becoming a global player by 2020.