Rabat – The Moroccan General Delegation for Prison Administration and Reintegration (DGAPR) has taken a step to modernize its services, implementing a nationwide prison visit program called “Ziara.”
This digital platform for prison visit management came into effect as of March 10 with the goal to improve transparency and efficiency.
Ziara is designed to streamline the prison visits process, reduce congestion, and eliminate long wait times. Visitors can now access the online portal and schedule appointments to see incarcerated family members or friends.
The platform also offers essential information, including visitation eligibility requirements and documentation needed to obtain authorization, saving visitors the time of traveling to penitentiary facilities simply to gather information or schedule visits.
Jointly developed by DGAPR, the Ministry of Digital Transition and Administration Reform, and the Digital Development Agency (ADD), the expansion of Ziara followed a successful pilot program at the Ain Sebaâ prison complex in Casablanca.
To ensure smooth implementation, DGAPR trained prison staff on the new system and prepared all facilities with the necessary technological infrastructure to support the platform.
The newfound platform is expected to incorporate additional services in the future, even giving family and friends of the incarcerated the option to make certain online purchases for their loved ones.
Meanwhile, DGAPR has also launched awareness campaigns within prisons to familiarize both inmates and visitors with the platform’s features, including direct communication, informational posters, and various other outreach methods.
The DGAPR said in a statement that “this initiative is central to our strategy for modernizing prison administration and strengthening governance mechanisms.”
“The platform will improve visitor reception quality while ensuring equitable and transparent visitation processes,” they added.
