Marrakech – The city of Agadir has issued a call for tenders to select a provider for implementing a Unified Intelligent Command Center (CCIU) with an AI chatbot interface.
This initiative comes as part of Agadir’s accelerated digital transformation efforts amid growing user expectations for responsiveness, personalization, and service quality.
The new system aims to centralize and streamline interactions with citizens through multiple communication channels, including telephone, email, social media, online chat, SMS, and WhatsApp.
The platform will ensure complete traceability, consistent handling of requests, and efficient data utilization for improved decision-making.
With an estimated budget exceeding MAD 5 million ($500,000), the project focuses on delivering a seamless omnichannel user experience.
It will increase operational efficiency through a unified interface and appropriate supervision tools while improving productivity by centralizing data and automating low-value tasks.
The CCIU represents a strategic lever in modernizing Agadir’s relationship with its users, partners, and stakeholders.
The system is designed to fundamentally transform the citizen experience as part of a comprehensive approach to continuous improvement, internal process optimization, and service quality enhancement.
Beyond external relations, the command center will facilitate collaboration between internal services, including reception, assistance, technical services, disaster management, and economic development departments.
It will enable real-time information sharing, task assignment between teams, efficient case coordination, and smooth data flow in a cross-functional work environment.
The platform will comply with regulatory requirements, particularly regarding the National Commission for the Protection of Personal Data (CNDP) and security standards. Performance indicators will be monitored to promote continuous improvement of services.
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