Last year, Morocco’s Airports Authority attacked the same travel website for dubbing the Casablanca airport the “world’s worst airport.”
The travel website gave the airport a score of 3.19 stars out of 5.
Second worst on the list was Rome’s Ciampino International Airport, followed by Berlin Tegel Airport, Berlin Schoenefeld Airport, and London Luton Airport.
E-Dreams remarked on the two Berlin airports low score that “this may well be because they haven’t been upgraded in some time: both airports are due to be replaced by the new Berlin-Brandenburg Airport which has been repeatedly postponed.”
The travel website also listed Casablanca as the worst airport in the world in 2018.
In response, Morocco’s National Office of Airports (ONDA) said that the online agency “operates through a system of online booking of flight tickets, hotel rooms, and rental cars. Its conclusions are therefore based on the personal opinions and comments written by its users.”
The website used over 50,000 reviews from 2018 to make this year’s conclusions.
According to e-Dreams, the list has “changed a lot since 2017: only three of last year’s top 10 made the cut.”
In March 2018, the Airport Service Quality awards ranked Casablanca as the best airport in Africa with over 2 million passengers per year.
E-Dreams’s survey gave Singapore Changi Airport the highest ranking with a score of 4.47.
Zurich Airport came second with 4.18, followed by Istanbul Ataturk Airport with 4.16, Copenhagen Airport, Munich Airport, Duesseldorf, Frankfurt Airport, Madrid Barajas, Rome Fiumicino Airport, and London Heathrow Airport.