Rabat – All government services and procedures in Morocco will be available online by 2030, said the director of the Maroc e-ID program at the General Directorate of National Security (DGSN), Mouhcine Yejjou.
Yejjou was attending a regional conference on the protection of personal data in Tunis, organized with the Council of Europe, the European Union and the Arab League.
The DGSN official explained that while online services can save citizens a lot of time and money, they must not come at the expense of security. He added that the DGSN is currently working on fast, secure, and easy ways to grant citizens access to personal data and government services.
Yejjou added that several Moroccan government programs will help accelerate the transition, noting that a very high percentage of citizens will use the online services.
He also cited a similar push towards digitalization being made in the private sector, saying that greater availability of digital services can have an important role in the country’s socio-economic development.
The DGSN recently won the African Excellence E-Government Award, for the services provided by Morocco’s new digitized identity cards (CNIE 2.0).
The new identity cards contain several safety measures to prevent identity theft and fraud, as well as measures to integrate government services for easier and safer access to online services.
Over the past few months, Morocco’s government and the DGSN have been working to improve official digital services in Morocco. It has done so by promoting a new generation of identity cards, as well as providing more services like a national e-health platform.
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However, some obstacles still remain in place that could hamper the country’s digital transition.
Notably, Ghita Mezzour, Delegate Minister for Digital Transition and Administration Reform maintained that the number of people with internet access currently remains insufficient to reach Morocco’s goals.
Recent estimates put the number of internet users in Morocco at around 34 million, making it one of the top three countries in the continent for internet access.
Steps are still being taken to expand internet access in Morocco, such as implementing better networks and extending them to more remote regions and rural areas.
