Rabat – ONCF has unveiled its “Special Eid” transport plan to meet the high demand of travelers for the Eid Al Adha holiday.
The plan, announced yesterday by the National Office of Railwys (ONCF), starts Friday, August 17, and continues to Sunday, August 26. Eid Al Adha, the festival of sacrifice, will be celebrated Wednesday, August 22.
ONCF will increase service on the main axes of the rail network (Casablanca, Rabat, Fez, Marrakesh, Tangier, Oujda, and Nador), bolster staff numbers in charge of the reception and orientation of travelers at train stations, and offer additional places to purchase tickets, according to the statement.
To facilitate ticket buying for passengers hoping to avoid queues, ONCF will provide additional ticket vending machines and reminds customers they can buy tickets online.
The company also promises increased assistance at railway stations and onboard trains to welcome, inform, and assist passengers and to facilitate access to platforms and trains.
In addition, the office provides travelers with an information service 24/7, including a customer relations center that can be called at 2255, the websites www.oncf.ma and www.oncf-voyages.ma, social networks, and the mobile application “ONCF Traffic” to inform customers of real time traffic situations.
To maintain order and ensure travelers’ safety, ONCF will increase railway security guards, according to the statement.
At the same time, ONCF is considering offering cheaper fares for different segments of the traveling public (families, young people, seniors, and students).
On the holiday occasion, ONCF invites its customers to “organize themselves to avoid the possible congestion that this period may experience … to inform themselves in advance on the schedules of the lines requested, to obtain the return tickets in advance and to take the train whose number is indicated on the ticket.”