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Rabat — Morocco’s Ombudsman, Hassan Tarik, said that Moroccans now engage with public administration in a different way, explaining that complaints sent to the institution no longer focus on small daily issues.
Instead, citizens increasingly raise concerns about major social programs and public policies that directly affect their lives.
Tarik made the remarks during an inaugural lecture at the Souissi Faculty of Legal, Economic, and Social Sciences in Rabat.
He said this shift shows a new awareness among citizens, who follow administrative procedures closely and defend their rights using clear information and data.
The Ombudsman noted that mediation today no longer involves individual citizens; the institution now deals with organized groups such as local coordinations, protest movements, and advocacy networks.
This change places the Ombudsman’s Office at the center of broader social tensions tied to how public policies are carried out.
Tarik revealed that many of the problems identified in the institution’s upcoming annual report relate to the implementation of major social programs, particularly in health, education, and social protection.
These problems include flaws in the design of programs, difficulties in accessing services, weak impact on beneficiaries, and, in some cases, a mismatch between program goals and the populations they target.
He stressed that these issues touch on fundamental constitutional principles such as equality, territorial fairness, and the continuity of public services.
Speaking at the same event, Ahmed Bouz, head of the Public Law Department, said the discussion reflects a sensitive moment for Morocco, noting that the country is witnessing growing protest movements while the state undergoes its own transformations.
According to Bouz, this context increases the need for effective mediation that can rebuild trust between citizens and public institutions and support deeper thinking about the future of public policies.
