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Casablanca — Morocco’s national railway operator, ONCF, announced that it transported nearly 2 million passengers during the Eid al-Adha travel period, following the employment of a special plan to handle the surge in travelers from May 20 to June 7.
According to figures released by ONCF, between May 20 and June 1st, close to 2 million passengers chose the operator for their travels. Al Atlas carried over 935,000 passengers, while Al Boraq high-speed trains transported over 221,000. The Fast Shuttle Trains carried more than 795,000 people during the same period.
ONCF scheduled more than 2,535 train services and ensured close to 1.3 million seats to meet the high demand. “This enhanced service has allowed us to maintain a satisfactory level of performance, with an overall punctuality rate of 82% and 98.53% for Al Boraq trains,” said the company.
May 25th saw the biggest rush, with more than 200,000 travelers on trains in one day. ONCF said the figure reflected the scale of mobility linked to Eid Al Adha and the capacity of the transport plan put in place for the occasion.
Throughout this busy period, ONCF deployed teams across stations and onboard trains around the clock. Staff working in reception, assistance, passenger guidance, and technical services were mobilized 24 hours a day, seven days a week throughout the operation.
Read also: ONCF: Marrakech Train Service Suspended for LGV Works
The strong Eid travel figures follow several service disruptions earlier this year. In January, heavy rainfall caused flooding on the Fez-Sidi Kacem rail line, leaving some passengers stranded for hours and prompting complaints about overcrowding and a lack of information at stations. Train users also voiced frustration in April when services to Marrakech were temporarily suspended due to high-speed rail construction works, requiring bus transfers and longer travel times.
More recently, passengers shared videos showing a train immobilized for, allegedly, several hours during hot weather conditions. Many travelers complained of a lack of information while the train remained at a standstill. The incident sparked criticism on social media and renewed discussion about passenger experience on Morocco’s rail network.
The complaints come as ONCF continues to operate Morocco’s only passenger rail network, making train travel the primary rail option, if not the only option, for hundreds of thousands of travelers.
In its statement, the company thanked passengers for their continued trust and for choosing rail transport during the holiday period, saying the strong passenger numbers encourage it to continue improving its services and meet passenger expectations.
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