Morocco to Develop AI Model to Simplify Government Services

Rabat — Morocco plans to create an artificial intelligence (AI) model that will make government content easier to understand and handle citizen complaints through chatbots, the country’s digital transition minister Amal El Fallah Seghrouchni announced on Monday.

Seghrouchni outlined details during the question session at the House of Representatives, detailing that the AI project is part of several initiatives her department has launched.

She revealed that the ministry is also working on a digital administration law, specifically including provisions related to AI, focusing on data protection and system security.

Training programs for citizens and officials

In order to support digital transformation-related initiatives, the ministry is set to create a comprehensive training and awareness program for both government staff and citizens. The program will allow youth-focused training initiatives, such as digital skills and AI development programs that will benefit young talents aged 8 to 18.

Regional AI centers planned

The government will also expand the “Al Jazari Institute” center of excellence across all regions of the country, which aims to develop AI-enhanced digital solutions and serve as regional bridges between research, innovation, and local ecosystems.

Al Jazari Institute is set to be a hub of excellence in artificial intelligence and technological innovation, through developing certification courses, enhancing student skills, and promoting applied research.

The ministry plans to deploy these centers first in the Guelmim-Oued Noun and Oriental (Nador) regions before rolling them out nationwide.

AI supports, but cannot replace human skills

Meanwhile, although AI’s assistance is significant in big data processing and automating repetitive tasks, Seghrouchni argued that the technology cannot replace human skills in either public or private sectors.

“This technology helps human capital carry out their missions more efficiently and transparently,” she noted.

The minister’s comments reflect Morocco’s approach to AI adoption — using the technology to enhance government services while maintaining the central role of human expertise in public administration.
Morocco’s steps forward in AI adoption
The North African country has made significant steps towards the adoption of AI in various sectors, stemming from the understanding that technology inclusion in different aspects of life is mandatory.

Morocco recently signed a memorandum of understanding (MoU) to boost its AI sector, positioning the country as a leader of AI in Africa.

On July 2, Seghrouchni signed an MoU with Current AI, backed by significant government funding, making Morocco a founding member of the global initiative that aims to put AI technology to work for the common good.

Morocco considers AI as a tool for progress rather than inequality and is working towards a structured collaborative vision to make AI a driver of sustainable and sovereign development across the continent.