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Rabat – A crash in the system of Spanish carrier Iberia has disrupted several international and domestic flights, leaving passengers stranded in Spanish airports.
In a statement on its official Twitter account, Iberia said that the system crash compromised its booking and boarding system.
The problem led to five flights being canceled. The flights in question were heading for London, Lisbon, Vigo, Barcelona, and Jerez de la Frontera in southern Spain, Iberia’s spokeswoman said in a statement reported by Reuters.
“At 11.30 a.m. the delays have been up to an hour in flights in Spain and Europe. It has affected dozens (of services),” the spokeswoman explained. “It is centered on Madrid but also affects other airports. We have volunteers working to solve the problem as soon as possible.”
In its tweet, Iberia said that “due to a system failure, booking and boarding services have been stopped at several airports.” The Spanish carrier added that “the entire Iberia team is working to solve” the issue.
“We apologize to our customers for the inconvenience that the situation is causing,” the tweet concluded.
No further information concerning the exact nature of the system failure was mentioned.
Debido a una caída de nuestros sistemas, se ha detenido el servicio de facturación y embarque en varios aeropuertos. Todo el equipo de Iberia trabaja para solucionarlo. Pedimos disculpas a nuestros clientes por los inconvenientes que la situación les está ocasionando.
Gracias!— Iberia (@Iberia) January 28, 2023
Meanwhile, passengers left stranded in Spanish airports complain about the lack of clear information about the situation as no one can answer their questions on how long it would take to restore the system.
“No one is telling us anything, airport officials keep sending us to other officials who have little more information to offer us. We are stuck here,” one passenger in Casablanca’s international airport heading for Madrid told Morocco World News.
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