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Beni Mellal – Telefónica’s Movistar has resolved a major network outage on Wednesday that disrupted voice and data services for approximately 100,000 small and medium-sized businesses across Spain, leaving them without connectivity for more than three hours.
The failure originated in an internal platform linked to Movistar Empresas, the company’s corporate services division. It knocked out both fixed and mobile connections simultaneously, paralyzing operations for businesses that depend on connectivity to manage orders, customer service, and internal systems.
Reports began surfacing shortly after 8 a.m. local time, according to Downdetector, a platform that monitors digital service interruptions in real time. The volume of complaints spiked sharply, reaching nearly 3,000 reported incidents by 9 a.m.
The outage hit multiple regions, including Albacete, Cuenca, and Soria, while users in the Basque Country, Andalusia, and Madrid also reported disruptions. Local services such as Radio Taxi Albacete lost their connection entirely.
Movistar Spain acknowledged the problem publicly through its official account on X. “There is an incident in the Movistar Empresas service,” the company posted. “Technicians are already working to restore service as soon as possible.”
In subsequent messages, Movistar urged affected customers to check for updates and confirmed that engineers had deployed all available resources to address the fault.
The company did not disclose the exact technical cause of the outage. Sources familiar with the situation described it as a platform-level failure rather than a broader infrastructure collapse, suggesting a configuration fault as a possible explanation.
For businesses unable to reach Movistar’s customer support line – with some users reporting the line was overwhelmed and not accepting calls – temporary workarounds included restarting routers, switching to mobile data from another carrier, or using a secondary network connection if one was available.
Movistar confirmed the issue was fully resolved by approximately 11:30 a.m., with service restoration described as progressive. Downdetector data reflected the recovery, showing a steady decline in reported incidents following the announcement. The outage lasted roughly three hours from its onset to full resolution.
